Shipping Policy

Last updated: 1 September 2026

Thank you for shopping with Glora World.

This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Locations

Glora World currently ships orders within Australia.

We do not currently offer international shipping unless specifically stated on our website.

2. Order Processing

Orders are generally processed after payment has been successfully received and authorised.

We aim to process orders as quickly as reasonably possible.

Processing times may vary depending on product availability, order volume, weekends, public holidays and promotional periods.

If there is an unexpected delay in processing your order, we will make reasonable efforts to contact you.

3. Delivery Timeframes

Delivery timeframes displayed on our website or at checkout are estimates only.

Actual delivery times may vary depending on:

• Your delivery address.

• The shipping method selected.

• The delivery provider.

• Public holidays.

• Peak shopping periods.

• Weather conditions.

• Transport disruptions.

• Other circumstances outside our reasonable control.

Delivery timeframes are therefore not guaranteed unless expressly stated otherwise.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms and conditions of the relevant promotion.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

• Name

• Street address

• Suburb

• State

• Postcode

• Contact number

Glora World is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

If an order is returned to us because the delivery address was incorrect or incomplete, additional shipping charges may apply for re-delivery.

6. Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Once your order has been handed to the delivery provider, you can use the tracking information provided to monitor the delivery status.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We may contact the delivery provider and investigate the status of the shipment.

Delivery delays may occur due to circumstances outside our control.

8. Damaged Packages

If your package appears damaged when delivered, please contact us within 24 hours of delivery.kindly provide clear photographs and a video of the package and the damaged item to help us investigate the issue and assist you prtomptly.

If the product is damaged or does not meet the guarantees required under Australian Consumer Law, you may be entitled to an appropriate remedy, including repair, replacement or refund depending on the circumstances.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact within 24 hours.

We may request your order number and photographs or other information to help us investigate the issue.

Where the issue is our responsibility, we will work with you to provide an appropriate solution.

10. Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Australian Consumer Law consumer guarantees apply to eligible purchases and cannot be removed by a store's shipping, returns or other policies.

11. Contact Us

If you have questions about shipping or delivery, please contact:

Glora World
Australia

Email: [email protected]
Phone: +61 401 256 644
ABN: 34 324 955 853

Glora World
Crafted to Shine, Made to Last.