Privacy Policy
Last updated: 1 September 2026
Last updated: 1 September 2026
Glora World respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Glora World collects, uses, stores and discloses personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.
This Privacy Policy is intended to explain our information handling practices in a clear and transparent manner.
1. Who We Are
Glora World
Australia
Email: [email protected]
Phone: +61 401 256 644
ABN: 34 324 955 853
Website: www.gloraworld.com.au
In this Privacy Policy, "Glora World", "we", "us" and "our" refer to Glora World.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect information such as:
Full name
Email address
Phone number
Billing address
Shipping or delivery address
Order and purchase information
Account information
Customer service communications
Information you provide when contacting us
Website usage and interaction information
Device and browser information
IP address
Information relating to website activity, where collected through cookies or similar technologies
We only seek to collect information that is reasonably necessary for our business functions and activities.
3. How We Collect Personal Information
We may collect personal information when you:
Visit or use our website.
Create an account.
Place an order.
Enter information during checkout.
Make a payment.
Contact customer support.
Subscribe to marketing communications.
Submit a review or other content.
Interact with our website through cookies, analytics or similar technologies.
We may also receive information from service providers involved in operating our website, payments, delivery, analytics and other business functions.
4. How We Use Personal Information
We may use personal information to:
Process and fulfil orders.
Process payments.
Arrange delivery.
Provide customer support.
Communicate with you about your orders.
Respond to enquiries.
Manage customer accounts.
Improve our products, website and services.
Detect and prevent fraud, abuse or unauthorised activity.
Maintain website security.
Comply with legal and regulatory obligations.
Send marketing communications where permitted by law and where applicable.
5. Payment Information and Stripe
We use third-party payment service providers, which may include Stripe, to process payments made through our website.
When you make a payment, certain information may be provided to the relevant payment provider so that the payment can be processed, verified and secured.
Stripe independently processes payment information in accordance with its own privacy practices, terms and security measures.
Glora World does not require customers to provide complete payment card details directly to us where payment is processed through Stripe.
For more information about how Stripe handles personal information, customers should review Stripe's applicable privacy documentation.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help us:
Operate essential website functions.
Remember preferences.
Understand how visitors use our website.
Improve website performance.
Analyse website traffic.
Support marketing and advertising activities where applicable.
You may be able to control or disable certain cookies through your browser settings.
Some website functionality may not operate correctly if certain cookies are disabled.
7. Analytics and Website Services
We may use third-party services such as analytics, website hosting, security, advertising and marketing platforms.
These services may collect information about your device, browser, website activity and interactions with our website.
Where required by law, we will obtain appropriate consent before using certain technologies or processing information for particular purposes.
8. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for our business operations, including:
Payment providers.
Delivery and courier providers.
Website hosting and technology providers.
Website analytics providers.
Marketing and advertising providers.
Customer service providers.
Professional advisers.
Government agencies, regulators or law enforcement where required or authorised by law.
We do not sell your personal information simply because you visit or purchase from our website.
9. Overseas Disclosure
Some third-party service providers used by Glora World may be located outside Australia or may store or process information outside Australia.
This may include providers involved in payment processing, website hosting, cloud services, analytics, security, marketing or other technology services.
Where required by applicable privacy laws, we take reasonable steps to address overseas disclosure requirements.
10. Security of Personal Information
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include access controls, secure technologies, authentication procedures and the use of reputable third-party service providers.
However, no method of transmission or storage can be guaranteed to be completely secure.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide services, maintain business records, resolve disputes and comply with legal or regulatory obligations.
When personal information is no longer required, we may securely delete or de-identify it where reasonably practicable.
12. Access and Correction
You may contact us to request access to personal information we hold about you or request that inaccurate or incomplete information be corrected.
We will respond to requests in accordance with applicable privacy laws.
Some exceptions may apply where we are legally permitted or required to refuse access or correction.
13. Marketing Communications
Where permitted by law, we may send you promotional or marketing communications about Glora World products, offers and updates.
You can unsubscribe from marketing emails by using the unsubscribe link included in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending important service-related communications, such as order confirmations, delivery updates or other necessary transactional messages.
14. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where collection is prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us.
15. Privacy Complaints
If you believe that Glora World has not handled your personal information appropriately, you may contact us using the details below.
We will review your complaint and take reasonable steps to investigate and respond.
Email: [email protected]
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator, depending on the circumstances.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, privacy practices or legal requirements.
The updated policy will be published on our website with a revised "Last Updated" date.
17. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Glora World
Australia
Email: [email protected]
Phone: +61 401 256 644
ABN: 34 324 955 853
Website: www.gloraworld.com.au
Glora World
Crafted to Shine, Made to Last.